Secret Surveillance : Ismydrivingsafe.com

Is My Driving Safe's call center is available 24 hours a day seven days a week and three hundred and sixty five days a year to take calls from road users who have been made aware of the facility's secret surveillance service through the car decals. Secret Surveillance entails an accredited monitor following the specific vehicle for a couple of hours and noting details of driving behavior The call center has a professionally trained and supervised staff whose sole function is to defuse the caller's anger - usually caused by fright - while filtering out the pertinent facts. At the conclusion of the interview Is My Driving Safe e-mails an incident report outling the compaint and, at times, the compliment. A reported complaint will give the driver the option of a rebuttal or response. After reviewing the detailed secret surveillance incident together with the driver's rebuttal the driver account manager should discuss the reported incident with the driver and receive his/her version of the incident and, if necessary, take steps to ensure corrective action to alter the unsafe driving habit. Drivers of clients' facilities should be informed that decals are being used on company vehicles and secret surveillance reports could be reported at any time.